Unlike some of our competitors, we won't tell you all about how great we are, how many "big companies" we have as clients or all about our latest offerings... and then not actually answer this question.
When it comes to time, we charge $100 per hour for most customers, charged in half hour blocks. We do not charge a call-out fee or for travel time.
There is a minimum charge of 1 hour, so $100 and then $50 for each half hour after that.
Don't worry that the price will get out of hand. If it looks to us that we'll go over the initial hour we will discuss that with you first. Sometimes it is well worth it, but other times it may not be the case.
And, of course, everything we fix comes with our 14 day warranty. If the same problem returns within that period, we'll fix it again for free.
Don't forget too... if we can't fix it, there's no charge.
Prices quoted for custom builds or other hardware are inclusive of installation.
When it comes to time, we charge $100 per hour for most customers, charged in half hour blocks. We do not charge a call-out fee or for travel time.
There is a minimum charge of 1 hour, so $100 and then $50 for each half hour after that.
Don't worry that the price will get out of hand. If it looks to us that we'll go over the initial hour we will discuss that with you first. Sometimes it is well worth it, but other times it may not be the case.
And, of course, everything we fix comes with our 14 day warranty. If the same problem returns within that period, we'll fix it again for free.
Don't forget too... if we can't fix it, there's no charge.
Prices quoted for custom builds or other hardware are inclusive of installation.
Same-day service and call-outs on weekends or public holidays will be charged at higher rates. Most times you won't need us to attend so quickly or on these days, so this extra charge won't be payable.
Business customers are charged at a higher rate but for this premium they receive priority response and do not pay a weekend or public holiday surcharge.
Business customers are charged at a higher rate but for this premium they receive priority response and do not pay a weekend or public holiday surcharge.
Price Comparison
Tech Doods
Hourly Rate: $100
Price cap: No
Callout fee: No
Local Adelaide Business: Yes
Techie Gurus
Hourly Rate: $119
Price cap: No
Callout fee: No
Local Adelaide Business: Yes
Southern Computer Services SA
Hourly Rate: $139
Price cap: $278
Callout fee: No
Local Adelaide Business: Yes
geeks2u
Hourly Rate: $119*
Price cap: No
Callout fee: No
Local Adelaide Business: No
* Conditions apply
Prices correct as at: 16/01/2025
The above is just a sample from our competitors. There are others, but their web sites do not reveal their pricing.
Cancellation Policy
If you need to cancel an appointment there is no charge so long as you cancel prior to the day of the appointment.
For non-business customers, cancellations on the day of the appointment will incur a fee equivalent to a half hour of our time, so currently $50. This will be added at the time of your replacement appointment or billed via mail if no replacement appointment is booked.
Business customers do not incur a cancellation fee. This is one of the reasons business customers are charged at a higher rate.
For non-business customers, cancellations on the day of the appointment will incur a fee equivalent to a half hour of our time, so currently $50. This will be added at the time of your replacement appointment or billed via mail if no replacement appointment is booked.
Business customers do not incur a cancellation fee. This is one of the reasons business customers are charged at a higher rate.
Spare time
As often as not a problem will not take us a full hour to remedy. When this happens, we are happy to perform other services to fill the time you have paid for.
Some suggestions as to what we might also do include:
- Perform a system health check.
- Optimise startup and shutdown.
- Clean up Quick Launch and the taskbar.
- Speed up your browser.
- Check for and remove spyware, viruses, and malware.
- Make sure your operating system is up to date.
- Diagnose performance problems.
- Remove dust from inside the computer because it could be interfering with the hardware.
- Perform system maintenance to make it run more efficiently.
- Check your wireless network security.
- Set up a backup routine to protect your family photos, business documents, and other irreplaceable data.